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Active Listening and Free Acts of Kindness Go a Long Way
They are crucial in building trust and a healthy relationship in the long run
How beautiful a day can be when kindness touches it! ~ George Elliston
The video below was part of a series I prepared to introduce my audience to what it takes to build the trust reserve, or what my legendary mentor Stephen Covey liked to call the Emotional Bank Account!
A considerable part of the magic formula is “active listening and attending to the little things”.
“When I ask you to listen and you start giving advice, you have not done what I have asked. When I ask you to listen to me and you begin to tell me why I shouldn’t feel that way, you are trampling on my feelings.
When I ask you to listen and you feel you have to do something to solve my problem, you have failed me, strange as it may seem. Listen! All I asked was that you listen; not talk or do — just hear me…
I can do for myself. I’m not hopeless. Maybe discouraged and faltering, but not hopeless. When you do something for me that I can and need to do for myself, you contribute to my fear and feeling of inadequacy.
But when you accept as fact that I do feel…
